Customers don't like waiting, then why keep them in a queue just to get initial help? AI LiveChat gives instant response for the basic questions before your agent can take over the chat control. It reduces the response time to 1 second.
24/7 or Offline Hours Availability
You can either keep your chatbot live 24/7 or just after the office hours when you sleep. Your AI LiveChat works when you sleep and agents can take over when you start your day.
You are notified whenever a customer needs to speak to human agent through push notifications in browser or mobile. Don't worry about the customers chatbot handles, just focus on the customers it doesn't.